FAQ

Common questions

Direct answers. No runaround.

Do you work with businesses outside Spain?

What makes a good brief for a visual identity project?

How many revision rounds are included?

Do you build websites or only design them?

What is included in the post-delivery support period?

Can you refresh a brand without rebuilding everything?

Yes. A good portion of our work is international. All deliverables are digital, all communication works by video call, and we adapt our hours for calls when needed. We have worked with clients in the UK, Germany, Netherlands, and across Latin America.

Clarity about what the business does, who the primary customers are, what competitors exist in the same space, and what the business needs to communicate above everything else. You do not need to have design opinions. You need accurate business information. We handle the design thinking.

Two structured revision rounds per major deliverable. All feedback is collected in writing, documented, and resolved in the next round. This keeps projects clean and prevents the scope from drifting. Additional rounds can be added at the hourly rate if needed.

We focus on design. We produce complete design specifications that any competent developer can build from. If you do not have a developer, we can connect you with trusted partners who implement our work. We stay involved through development to maintain design quality.

Every project includes 30 days of support covering issues directly related to what was delivered. If something is not working as expected or something was missed, we address it without charge. Extended support is available as a paid monthly retainer.

Yes. A full rebuild is not always the right answer. We can work within an existing visual system to improve specific elements, extend it to new applications, or refine what exists without losing established equity. We recommend starting with a Design Audit to understand exactly what needs to change.

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